Hair Returns Policy
We are happy to refund your purchase within 28 days of receipt if the colour is not suitable providing the product is returned with the hygiene sticker sealed and in the original condition.
We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within five working days of receipt. However, your payment card provider may take up to five working days further to credit your account.
For hygiene reasons we cannot accept back products which have been worn or with hygiene seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and retaining hygiene seals intact where appropriate. All products come in packaging which allows easy checking of the colour suitability.
Products are packed in sealed see-through packs should be returned with the sealed pack intact and unopened. The sealed packs or seals which hold the product together and/or to the backing card are there for hygiene reasons. If you are not sure about your colour, we do offer a colour match service before you order, however, this is not a guaranteed service, so we do recommend you purchasing a colour ring to help you pick your perfect shade.
We cannot accept hair products back where the seals have been removed/tampered with or which are in a condition which indicates the product may have been used, unless faulty. For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.
To aid our customers and in line with Consumer Contract Regulations, our product packaging is designed in such a manner that allows consumers reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seals before deciding whether to return it or keep it. The reason we have this policy in place is that we would not like to send you a set of hair extensions which have been used/contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons.
Beauty Storage and Trollies
At Plush beauty shop we are confident you will be satisfied with your new kit additions, and we can't wait for you to try them all out. Due to the nature of our products, we do not offer returns unless there is a genuine fault with the product in question. We accept no liability for zips and wheels on our beauty storage, after you use your items as this will come down to general wear and tare on the products rather than a fault.
All genuine manufacturer faults with products must be informed of within seven days of receiving the items via email to Customerservice@plushbeautyshop.com.
Should you have any concerns, questions or would like to process a return, please do not hesitate to email us: Customerservice@plushbeautyshop.com
Brushes, Eyelashes, Beauty Blenders
We regret that we are unable to accept returns of used brushes, eyelashes, beauty blender
Sponges for hygiene reasons.
Please note that original postage fees or return fee charges are non-refundable by Plush Beauty Shop. If you have sent a product back deemed as faulty and it doesn’t comply with our return policy, you will need to pay additionally so we can return the item back to you.
(All product deemed ‘faulty’ must be authorised by Plush Beauty Shop Prior to sending them to HQ)
Refunds can be sent to our returns address, please enclose the Despatch Note or a note with your name, order number and reason for return.
Please try to avoid folding the products in any way different from the way it arrived and use the original box provided.
Send to Returns @ Plush Beauty HQ, 57 Plane Street, Oldham, OL4 2BX
We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. It is the customer’s responsibility to pay return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. For Example, if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.